Return & Refund Policy
At vnerd.art, our products are custom printed on demand specifically for you as soon as you place an order. Because each item is custom-made at the time of your order, we do not offer returns or exchanges for buyer’s remorse or incorrect size selections. Please check our sizing charts carefully before placing your order.
Defective, Damaged, or Misprinted Items We stand behind the quality of our products. If you receive an item that is misprinted, damaged, or has a serious quality issue, we can help.
To resolve a product issue:
- Contact us on our contact page as soon as possible.
- Include your order number and a clear photograph of the damaged or poor-quality item.
- Once verified, we will issue a refund or replace the product at no cost to you.
Lost in Transit If your order has not been delivered or has been confirmed lost by the mail carrier, please contact us immediately. We will happily send a replacement order free of charge. Please note that missing packages must be reported to us within 4 weeks of the date the item was shipped.
Shipping Policy
We partner with a high-quality print-on-demand supplier to bring our designs to life. When you place an order, your items are printed specifically for you.
Processing and Fulfillment Time Because your items are made on demand, please allow time for production before your item ships:
- Apparel (e.g., T-shirts, Hoodies): 2 to 7 business days
- Non-Apparel (e.g., Mugs, Stickers): 2 to 5 business days
Estimated Total Delivery Time (Production + Shipping) Once your order is fulfilled and handed over to the carrier, delivery times depend on your location. The estimated total time from the moment you place your order to when it arrives at your door is:
- United States: 5 to 11 business days
- Canada: 8 to 17 business days
- International: 7 to 27 business days
Tracking and Restrictions Once your order is dispatched, you will receive a tracking number on your order Confirmation page. Note: We are not able to ship to PO boxes or APO/FPO addresses. You must provide a physical address for delivery.